Refund policy

RETURN & REFUND POLICY

At Three Fells Embroidery, all items are made to order and personalised specifically for you.

PERSONALISED ITEMS

Due to the personalised nature of our products, we do not accept returns, cancellations or exchanges unless the item is faulty or has been supplied incorrectly.

under the consumer contracts regulations 2013, personalised goods are exempt from the 14 days cancellation period. 

please ensure all spelling, sizes, colours and personalisation details are correct before placing your order, as changes cannot be made once production has begun. 

FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty or not as ordered please contact us with in 48 hours of delivery at

Threefellsembroidery@outlook.com

Please include 

• your order number
• clear photographs of the issue

if a fault is confirmed, we will offer a replacement or refund in line with your statutory rights.  

NON-PERSONALISED ITEMS (IF APPLICABLE)

If we offer non-personalised items, these may be returned within 14 days of delivery, unused and in original condition. Return postage costs are the responsibility of the customer unless the item is faulty.

CLEARPAY

Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. You must be 18+ and a UK Resident. Late fees may apply. Please use Clearpay responsibly